How to Resolve EBI 2.6 Issues Faster and Efficiently
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In a series of posts, we are convering how to resolve support issues faster and efficiently. In a previous post, we covered resolving Cleo EDI Integrator Issues.
Users experiencing issues in EBI 2.6 should be 1st look in the Auditor (below)
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If the EBI Auditor is not showing the explicit error, users will want to review the Server.log file. (below)
The Server.log can be located here: <Install Directory>\jboss\log\server.log
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If end-users are unable to decypher the server.log, this would be a great starting point to open a support ticket with the Cleo Support Engineers. Email the server.log, if you think the error is located in here, to pasupport@cleo.com
By: Sean Hoppe on